Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.
To be eligible to return an item for a refund, it must be unused. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable unless defective.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with more detailed refund instructions. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.
Shipping costs are non-refundable. All sales will incur a non-refundable processing fee of 25%, per item, not to include sales tax. If you receive a refund, other than for a faulty item, the 25% processing fee will be deducted from your refund.